Space Dot Private Limited

Refund & Cancellation Policy

1. Purpose of Policy

This Refund and Cancellation Policy explains how refunds and cancellations are handled for users of Space Dot Private Limited (“Space Dot”). Our goal is to ensure every user has a clear, fair, and transparent experience when using our services.

2. General 7-Day Refund Policy

  • Users may request a refund within 7 days from the date of plan activation or purchase if they are not satisfied with the service.
  •  Refunds apply only to the original service fee of active plans.
  •  Requests submitted after 7 days are not eligible unless covered by the SD Guarantee protection.
  • Approved refunds will be processed within 5–10 business days to the original payment method.

3. SD Guarantee – 30-Day Refund Protection

If a user has purchased the SD Guarantee with any plan:

  • Refund eligibility extends to 30 days from the date of purchase.
  • Refunds will be processed only after review and confirmation by the Space Dot quality team.
  • The SD Guarantee automatically replaces the standard 7-day refund window.
  • SD Guarantee applies only when purchased at the time of plan enrollment.

4. Eligibility for Refunds

Refund requests must be submitted from the registered email address within the applicable refund period. Space Dot may verify the account details, payment information, and eligibility criteria before processing any refund request. Refund approval shall be subject to this Refund and Cancellation Policy and, where applicable, the SD Guarantee terms.

5. Service Cancellation

Users may request cancellation of their plan or service by contacting the official Space Dot support team. Cancellation requests will be reviewed and processed in accordance with the applicable service terms. Where a refund is requested, eligibility shall be determined based on this Refund and Cancellation Policy and, where applicable, the SD Guarantee terms.

6. Non-Refundable Cases

Refunds may not be approved where the applicable refund period has expired, the eligibility requirements under this policy are not fulfilled, or where the refund request does not satisfy the applicable conditions of this Refund and Cancellation Policy or the SD Guarantee terms.

7. Refund Processing Time

Approved refund requests will be processed within 5 to 10 working days after successful verification. Refunds will be credited to the original payment method used for the purchase. The actual credit timeline may vary depending on the payment provider or banking institution.

Disclaimer

Space Dot Private Limited is committed to maintaining fair, transparent, and professionally managed refund practices. This Refund and Cancellation Policy is designed to provide clarity, consistency, and a reliable experience for all users while supporting compliance with applicable legal, operational, and business requirements.