Space Dot Private Limited

Privacy Policy

Welcome to Space Dot Private Limited (“Space Dot,” “we,” “our,” “us”). We are committed to safeguarding the privacy and data security of everyone who interacts with our platforms, applications, and services. This Privacy Policy describes in detail how we collect, process, use, and protect your information when you visit www.spacedot.co.in or engage with any of our digital learning and project-practice systems.

1. Introduction and Scope

This Privacy Policy applies to all individuals who visit our website, register on our platforms, communicate with our support teams, or access any service operated by Space Dot Private Limited. It explains how we handle personal, technical, and transactional data in compliance with applicable laws including:

  • The Information Technology Act, 2000 (India)

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • The Digital Personal Data Protection Act, 2023

By using our website or services, you consent to the practices described in this policy.

2. What Information We Collect

We collect only the information necessary to operate our services efficiently and securely.

2.1. Personal Information

Information that identifies you as an individual, such as:

  • Full name, address, email address, and phone number.

  • Identity or address proof documents submitted for verification (e.g., Aadhaar, PAN, Passport, Driving License).

  • Educational or professional details voluntarily provided for access approval.
2.2. Technical and Usage Information

Automatically collected information through analytics or system logs, including:

  • IP address and device type.

  • Browser information and operating system.

  • Website usage patterns and navigation paths.

  • Date, time, and duration of visits.
2.3. Payment and Transaction Information

When you make a payment, your transaction details are securely processed through authorized payment systems. We do not store your card numbers, CVV, or banking credentials. Only payment confirmation data and reference numbers are retained for verification purposes.

2.4. Communication Data

Any emails, forms, or messages you send to Space Dot (including attachments) may be stored for operational and audit purposes.

3. How We Use the Collected Information

Your information is used strictly for lawful, transparent, and service-related purposes:

1. Account Creation and Verification:
   To identify genuine users and enable learning platform access.

2. Service Delivery:
   To provide access to typing, project, or communication platforms.

3. User Support and Communication:
   To respond to inquiries, troubleshoot technical issues, and send service notifications.

4. Operational Improvements:
   To analyze user behavior and enhance the functionality, design, and security of our systems.

5. Legal and Security Purposes:
   To detect fraud, prevent unauthorized access, and comply with legal or regulatory requirements.

6. Internal Research and Training:
   To improve the quality of educational content and service delivery processes.

We do not use your personal data for marketing, resale, or advertising purposes.

4. Data Storage and Protection

We use advanced administrative, physical, and technical safeguards to secure data.

All data is hosted on secure servers located within India, under encryption protocols (HTTPS, SSL/TLS).

  •  Only authorized Space Dot personnel with confidentiality obligations can access sensitive data.
  • Firewalls, intrusion detection, and regular audits are implemented to maintain system integrity.
  •  Offline copies of sensitive documents are stored in encrypted form with restricted access.

In the unlikely event of a data breach, affected users will be informed in accordance with Indian law and regulatory timelines.

5. Cookies and Tracking Technologies

Space Dot uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Recognize returning visitors.
  • Measure website traffic and performance.
  • Save language preferences and session details.

You can control or delete cookies through your browser settings at any time. However, disabling cookies may affect certain site functionalities.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information.
Information may be shared only under the following conditions:

  • Authorized Service Providers: Hosting, analytics, or operational support partners assisting in our internal operations.
  • Legal Requirements: When disclosure is required by law enforcement, government authorities, or court orders.
  • Business Transfers: In the event of merger, acquisition, or reorganization, data may be transferred securely under confidentiality agreements.

All entities handling user data are required to follow the same data protection standards as Space Dot.

7. Data Retention and Deletion

Your data is retained only for as long as necessary for service continuity, audit, and legal compliance.

  •  Account information is stored until you request deletion or deactivate your access.
  • Transaction records are maintained as per statutory accounting requirements.
  •  Upon request, your data will be permanently deleted or anonymized within 30 business days, unless legal obligations require retention.

To request deletion, contact services@spacedot.co.in with your registered details.

8. User Rights and Control

In accordance with the Digital Personal Data Protection Act, you have the right to:

  • Access: Request a copy of your stored data.
  • Correction: Rectify incorrect or outdated personal information.
  • Deletion: Request permanent removal of your personal data.
  • Consent Withdrawal: Withdraw consent for specific processing activities.
  • Complaint: File concerns with our Grievance or Data Protection Officer if rights are violated.

Requests will be processed within 15–30 working days of verification.

9. Data Transfer Policy

All processing occurs within India. In exceptional cases where offsite processing is necessary (e.g., for cloud backup or support systems), data will only be handled under strict confidentiality and equivalent protection standards.

10. Email and Communication Policy

  • Space Dot communicates only through official company emails ending with @spacedot.co.in.
  • We will never ask for passwords, OTPs, or financial information via email or SMS.
  • Transaction or verification details are always sent from secure and verified servers.

If you receive suspicious communication claiming to be from Space Dot, please report it to services@spacedot.co.in immediately.

11. Payment and Transaction Security

All payments made through our website are processed using verified and encrypted channels.

  • Payment information is transmitted securely using SSL encryption.
  • We never collect or store full payment credentials.
  • Payment confirmation receipts and transaction IDs are maintained for internal accounting and verification only.

12. Data Breach Management

In case of a data security incident:

  •  Immediate containment and technical isolation will be initiated.
  •  Affected users will be notified within 72 hours of confirmation.
  • The issue will be reported to the designated authority if required by law.

13. Policy for Employees and Contractors

All employees, partners, and IT contractors of Space Dot:

  •  Must sign confidentiality and non-disclosure agreements.
  • Receive training on data protection and compliance.
  • Are subject to disciplinary action for misuse or unauthorized disclosure of user data.

14. External Links

Our website does not include or promote any third-party external links. All content and services are developed, owned, and managed by Space Dot Private Limited.

15. Grievance and Data Protection Officer

For questions, clarifications, or grievances regarding your data privacy, contact:

Data Protection Officer (DPO)
Email: grievance@spacedot.co.in
Alternate: services@spacedot.co.in
Space Dot Private Limited, Kasaragod, Kerala, India

All complaints will be acknowledged within 48 hours and resolved within 15 business days.

16. Policy Updates

Space Dot may revise this Privacy Policy periodically to reflect updates in legal requirements or operational changes. Revised versions will be posted on this page with the updated effective date. Your continued use of the website after such updates constitutes acceptance of the revised terms.

17. Legal Jurisdiction

This Privacy Policy is governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts located in Kasaragod, Kerala.

18. Final Assurance

Space Dot Private Limited values the trust you place in us. We treat privacy as a core part of our ethics and responsibility. Our commitment is to remain transparent, compliant, and secure in every digital interaction ensuring that your personal information always remains safe and respected.